Privacy Policy

Effective date: September 28, 2026
Last updated: September 28, 2026

Policy Coverage
This policy describes EPTAC Corporation’s (“EPTAC”) policies regarding and practices for collecting and using private information that we may collect, or that you may provide when you access any of EPTAC’s websites, eptac.com, eptaccanada.ca, eptacapp.com, or when you download, install, access, or use the EPTAC Mobile App (the “EPTAC: Your IPC Certification and Electronics Training Connection” mobile application for iPhone and “EPTAC: Your IPC Connection” mobile application for Android) individually know as a “Property”, collectively referenced herein as the “Properties” for purposes of this policy.

Protecting Your Privacy
EPTAC respects the preservation and protection of the privacy of visitors to its Properties. It is possible to visit EPTAC’s Properties without self-revealing any personal information. There are, however, certain features and advanced functions on EPTAC’s Properties which require visitors to provide personal information. Should you decide to provide EPTAC with personal information through one of our Properties, EPTAC will limit the use of your personal information to EPTAC business and may use this requested information to (1) Provide you with any other information, products or services that you request from us, (2) Fulfill any other purpose for which you provide the Properties, or (3) Notify you when updates are available, and of any changes to any products or services we offer or provide through the Properties.

We may disclose aggregated information about our users and information that does not identify any individual without restriction. In addition, we may disclose personal information that we collect or you provide:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business.
• To fulfill the purpose for which you provide it.
• For any purpose disclosed by us when you provide the information.
• With your consent.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of EPTAC’s asserts, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by EPTAC about our users is among the assets transferred.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of EPTAC, our customers or others.

If you do not agree with our policies and practices, do not access, download, register with, or use any of EPTAC’s Properties. By downloading, registering with, or using any of EPTAC’s Properties, you agree to this privacy policy. This policy may change from time to time. Your continued use of EPTAC’s Properties after changes are made is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information Gathering
EPTAC may use or disclose your IP address, and data connection-specific information, to help us diagnose problems with our servers and network, and to administer our Properties by identifying (1) which parts of our Properties are most heavily used, and (2) where our audience comes from, from both within and outside the EPTAC data network.

Use of Cookies
Cookies are text files stored on computers or mobile devices to enhance the usability and regular operation of a websites and apps. EPTAC may use cookies to store information during and after an individual accesses EPTAC’s Properties. The use of cookies enables EPTAC to tailor the use of our Properties to individual visitors, and to tell if individuals have visited us before, so we can be aware of an individual’s choices and interests the next time they visit. Any information, including personal information, which you expressly choose to provide, may be stored in a cookie. Your web browser or mobile device can be configured to refuse cookies or to notify you when an EPTAC Property attempts to send you a cookie, however; making this choice could detract from the usability of certain EPTAC Properties.

The cookies used on our Properties fall into the following categories. Strictly necessary cookies are required for the Properties to function and cannot be switched off. Analytics cookies, including those set by Google Analytics and Microsoft Clarity, help us understand how our Properties are used. Advertising cookies, including those set by Google and Microsoft, are used to show you relevant advertising on other sites. Analytics and advertising cookies are set only after you consent to them. You can review the cookie categories you allow, and change that choice at any time, using the Cookie choices link in the footer of our Properties.

Analytics, Session Replay, and Advertising
Our Properties use analytics and advertising services provided by third parties to measure how our Properties are used, to improve them, and to advertise to people who have visited us before.

Google Analytics and Google Ads
We use Google Analytics 4 to understand how visitors find and use our Properties. Google Analytics uses cookies and similar technologies to collect information such as the pages you view, the time you spend on them, the links and buttons you interact with, the approximate geographic region you are in, the type of device and browser you use, and the website or search term that brought you to us. We also use Google Ads to advertise to people who have visited our Properties before. This could mean that we advertise to previous visitors who have not completed a task on our Properties, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third party vendors, including Google, use cookies to serve ads based on someone's past visits to EPTAC's Properties. We have implemented Google Consent Mode. Where you have not consented to analytics or advertising cookies, Google's tags do not read or write cookies on your device and do not identify you. Limited, non identifying signals may still be sent, and Google may use these to produce aggregate estimates of overall site activity. These estimates do not identify individual visitors. You can review how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites. You can opt out of Google Analytics on all websites by installing the browser add on available at tools.google.com/dlpage/gaoptout. You can manage the advertising you see from Google at myadcenter.google.com.

Microsoft Clarity
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our Properties through behavioral metrics, heatmaps, and session replay to improve and market our products and services. Session replay creates a reconstruction of your visit, which may include the pages you viewed, your mouse movements, scrolling, clicks, and text entered into form fields other than those we have configured to be masked. We configure Clarity to mask fields that are likely to contain sensitive information, including payment and password fields. Website usage data is captured using first and third party cookies and other tracking technologies to determine the popularity of products and services and online activity. Additionally, we use this information for site optimization, fraud and security purposes, and advertising. We have connected Microsoft Clarity with Google Analytics, which allows us to view session recordings associated with particular audience segments. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement at microsoft.com/privacy/privacystatement.

Your Choices
Analytics and advertising cookies, including those set by Google and Microsoft Clarity, are placed only where you have consented to them. You can review the cookie categories you allow, and change that choice at any time, using the Cookie choices link in the footer of our Properties.

Individual Accounts
Certain EPTAC Properties allow individuals to create and maintain individualized accounts. Where these Properties are concerned, individuals have the responsibility of maintaining the confidentiality of their accounts and passwords, and for restricting access to their computers or mobile devices. Individuals agree to accept responsibility and repercussions for all activities that originate from their accounts.

How Long We Keep Information
We keep personal information for as long as it is needed for the purpose it was collected for. After that, we keep it for as long as we are required to in order to meet our legal, tax, accounting, and certification record keeping obligations, and then we delete it or make it anonymous.

Security Measures
EPTAC follows industry-standard security measures, to protect the loss, misuse and alteration of the information under our control.

Third-Party Linked Sites
As a courtesy, EPTAC’s Properties may include links to third-party websites. If you use these links, be aware that EPTAC’s Privacy Policy does not apply to such third party websites or apps. You use these third-party websites and apps at your own risk and you should review the applicable terms and policies, including privacy and data gathering practices, of any site or app to which you navigate to, from a third-party link on EPTAC’s Properties.

Children's Privacy
Our Properties are intended for business use by adults. We do not knowingly collect personal information from children under the age of 16. If you believe that a child has provided us with personal information, please contact us and we will delete it.

Your Privacy Rights
Depending on where you live, you may have the right to ask for access to the personal information we hold about you, to have it corrected, to have it deleted, to receive a copy of it in a portable format, and to opt out of targeted advertising or of the sale or sharing of personal information. Residents of New Hampshire have rights of this kind under the New Hampshire Data Privacy Act, and residents of other states may have similar rights under their own state laws. The processing of personal data for targeted advertising is subject to your right to opt out. Our use of Google Ads and Microsoft Advertising, and our use of session replay for marketing purposes, fall within this right. You may opt out by declining analytics and advertising cookies using the Cookie choices link in the footer of our Properties, or by contacting us using the details below. To make a request, contact us using the details below. We will take steps to verify your identity before acting on a request, and we will respond within the period required by applicable law. You may also set an opt out preference signal in your browser, and we will honor it where the law requires us to do so. If we decline your request, you may appeal that decision by writing to us at the address below with "Privacy Appeal" in the subject line. We will respond to an appeal within the period required by applicable law, and if we deny the appeal we will tell you how to submit a complaint to the New Hampshire Attorney General.

Our Commitment to Accessibility

EPTAC is committed to making our website's content accessible and user friendly to everyone.

If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our team at 800.643.7822 or email us at eptac@eptac.com with "Disabled Access" in the subject line. Please include a description of the specific feature you feel is not fully accessible, or a suggestion for improvement.

We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.

While we do not control third-party vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

Contact Information
To ask questions or comment about this privacy policy and/or our privacy practices, please contact us at:

EPTAC Corporation
Attn: Privacy Policy
8025 South Willow St, Unit 207
Manchester, NH 03103