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Refund and Cancellation Policy

If you cancel or reschedule your registration from the course on or before the first day of instruction, you will be charged a $150 administrative fee. To cancel or reschedule, you must provide written notice to the office by contacting us by email at cancel@eptac.com. Rescheduled enrollments will be able to use paid funds for the rescheduled dates. Students may not use credits from previous education toward courses at EPTAC.

Class enrollment count can be increased based on the recommended class size. Class enrollment count can be decreased; however, you will be charged for the recommended minimum class size if the enrollment drops below this parameter, unless otherwise agreed upon with EPTAC. Changes are subject to the above aforementioned cancellation policy.

With regard to on-line training, which is delivered live by an instructor over the Internet (currently our eTraining Programs), if you cancel your registration, you will be charged a $10 administrative fee. To cancel you must provide written notice by contacting us by email at cancel@eptac.com prior to the program start date to obtain a valid cancellation and a full refund less cancellation fee. Refunds for students receiving benefits from federal programs will be in accordance with the federal policy, rules and regulations. (Hedc 307.01)

Full refunds are issued if EPTAC procured the enrollment as a result of any false representations in the written materials used or in oral representations made on behalf of EPTAC; or if the student withdraws on or before the first day of instruction (less the administrative fee above). (Hedc 307.02)

Partial refunds will be made if a student cancels or is dismissed before half of the instruction period has been completed.

No refund will be made if a student cancels or is dismissed after more than half of the instruction period has been completed.

Refunds may not apply to books, supplies and other items if those items were consumed by the student and can no longer be sold or used in future courses. (Hedc 307.03)

EPTAC Corporation reserves the right to cancel or change the training dates. EPTAC Corporation will not be held liable for any expenses, loss of income, or inconvenience caused by a cancellation. Purchasing of refundable airfare is strongly recommended.

Where to seek redressNew Hampshire Department of Education, Office of Career School Licensing, 101 Pleasant St., Concord, NH 03301 – (603) 271-6443