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Toll Free: 800.643.7822

Refund and Cancellation Policy

If you cancel your registration, you will be charged a $50 administrative fee. To cancel, you must call our office at 603-296-0887, or contact us by email at cancel@eptac.com at least ten (10) working days prior to the program start date to obtain a valid cancellation and a full refund less cancellation fee. If you cancel your registration between six to ten (6-10) working days prior to the program start date; you will be charged twenty five percent (25%) of the registration fee. Any cancellations between one to five (1-5) working days prior to the program start date will be charged fifty percent (50%) of the registration fee. All other cancellations require payment for the full amount. Enrollment substitutions may be made at any time.

Class enrollment count can be increased based on the recommended class size. Class enrollment count can be decreased; however, you will be charged for the recommended minimum class size if the enrollment drops below this parameter, unless otherwise agreed upon with EPTAC. Changes are subject to the above aforementioned cancellation policy.

Any rescheduled registration is subject to a $50 administrative fee and must occur within the confines of the above aforementioned cancellation policy.

With regard to on-line training, which is delivered live by an instructor over the Internet (currently our eTraining Programs), if you cancel your registration, you will be charged a $10 administrative fee. To cancel, you must call our office at 603-296-0887, or contact us by email at cancel@eptac.com prior to the program start date to obtain a valid cancellation and a full refund less cancellation fee.

EPTAC Corporation reserves the right to cancel or change the training dates. EPTAC Corporation will not be held liable for any expenses, loss of income, or inconvenience caused by a cancellation. Purchasing of refundable airfare is strongly recommended.

Any buyer may cancel this transaction at any time prior to midnight of the third business day after the date of the initial transaction without penalty. The initial transaction date is the date of the actual purchase, registration or enrollment of a class, program, or product. (RSA 188-D:23)(Pos 1103.07(j) 1,2).